At ZiroSugar Foods, we value customer satisfaction and strive to deliver high-quality products. This Refund & Cancellation Policy explains the circumstances under which refunds, replacements, or cancellations may be processed for orders placed on https://zirosugar.com.
1. Nature of Products
ZiroSugar products are food and edible items. Due to hygiene, safety, and regulatory reasons, we follow strict quality control and return guidelines.
2. Order Cancellation
a) Before Dispatch
Orders can be cancelled only before dispatch.
Once the order is packed or shipped, cancellation requests will not be accepted.
To request cancellation, please contact us immediately at support@zirosugar.com with your order number.
b) After Dispatch
Orders cannot be cancelled once dispatched.
Refusal of delivery will not be treated as a valid cancellation and no refund will be issued.
3. Returns & Refunds
a) Eligible Cases for Refund / Replacement
Refunds or replacements may be approved only in the following cases:
Product received is damaged
Product is leaking or broken
Product received is incorrect (wrong item delivered)
ZiroSugar Foods reserves the right to modify this policy at any time without prior notice. Changes will be updated on this page with a revised effective date.
